Please always request a RMA number using our online RMA-Form before returning goods to IZT.
Please return all products either in the original packaging or packaging with equal level of protection.
Please place the RMA number on the box and the goods.
Goods that reach IZT without a valid RMA number will be returned at sender’s expense.

Goods under warranty

Fill out one form for each product that is to be returned. Indicate the serial number of the defective device and of the defective part. Your RMA number will be sent to you by email within two working days.

Goods out of warranty

We will send you a cost estimation / quotation after checking your goods. The repair will be triggered after we received your order. You will receive our acceptance of order containing the delivery date. Please indicate our quotation number on your purchase order.

 
RMA Form
 

Return of used Goods

IZT GmbH is a manufacturer of electrical appliances that are used commercially or in public institutions.
For managment of used appliances we are registered with the EAR Foundation (stiftung elektro-altgeräte register).
We assume responsibility for the lifecycle of our product and offer our customers the return and disposal for used products.

Please refer to our Return of Goods policy for all necessary informations.

 
Return of Goods
 

Collection and acceptance of package material

In order to protect the environment IZT will acceptance the return of our package material.

Please contact support@izt-labs.de for shipping and handling.