RMA-Info

Return of Merchandise Instruktions

Please always request a RMA number using our online RMA-Form before returning goods to IZT.

Fill out one form for each product that is to be returned. Indicate the serial number of the defective device and of the defective part. Your RMA number will be sent to you by email within two working days.

Goods out of warranty

We will send you a cost estimation / quotation after checking your goods. The repair will be triggered after we received your order. You will receive our acceptance of order containing the delivery date. Please indicate our quotation number on your purchase order.

Please return all products either in the original packaging or packaging with equal level of protection. Please place the RMA number on the box and the goods.
Goods that reach IZT without a valid RMA number will be returned at sender's expense.

If you have questions about the RMA process please contact support@izt-labs.de.

Go to the RMA form.

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Customers from the U.S. / North America using an IZT S800E or an IZT S2000 please contact our U.S.-partner Mobile Media Systems Company (M2SC) for instructions and support:

Mobile Media Systems Company (M2SC)
M2SC Technical Support
1010 Northern Blvd, Suite 418
Great Neck, NY 11021

Mail: techsupport@m2scompany.com
Phone: (646) 217-0483